VMware vCenter Server 5 Foundation for vSphere 5 Production Support/Subscription, 1 Year VCS5-FND-P-SSS-C

Header
Brand: VMware
Compatibility: PC
Manufacturer: Vmware
Model: Production
Packaged Quantity: 1
Product Line: VMware Support and Subscription
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 6 contacts
Support Details Full Contract Period: 1 year
Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support
Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting
Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting
Limitation: Severity level 3
Response Time: 8 business hours
Limitation: Severity level 4
Response Time: 12 business hours
Service Type: Web knowledge base access
Service Type: Web support
Service Type: E-mail consulting
Service Type: New releases update
Service Type: Remote monitoring
Software
Software Title: VMware vCenter Server Foundation for vSphere
Version: 5